Expertise

Investing in your people is a proven way of keeping ahead in the marketplace. In fact it’s key to survival. Our comprehensive range of bespoke learning solutions; one on one coaching and general information service can help keep your business on the front foot.

Sales & Customer care

Finding customers and then keeping them – it’s the constant challenge in any business environment. That’s why our approach is centred on ways of managing customer development that are proven  to bring about an increase in sales. Yet how many people fully understand its importance, have the skill, or the commitment to represent your   business as you would wish?

Here are some of the ways we can help:

• Effective sales skills
• Telephone sales techniques
• Customer service skills
• Customer relationship management
• Creating a customer care culture

Leadership & Management

Leadership skills aren’t solely the preserve of those at the top level of an organisation. As more responsibility gets pushed down the line the people with the greatest opportunity to influence performance are ‘First Line’ Managers. And yet so many don’t have formal training, understanding or skills to equip them for success. Our experience is if you invest in these people the return will be more than worthwhile.

The role of ‘senior’ leaders demands a different skill set. This group is responsible for setting the strategic orientation of the business and then effecting its delivery through their first line management team.

We can help managers at all levels develop performance through an understanding of self, others and the use of appropriate leadership behaviours. Here are some of the management competencies we can help develop: 

• Leadership and teamworking skills
• Managing high performing teams
• Managing remote / virtual teams
• Appraisal techniques
• Motivating team members
• Negotiation skills

Business and Finance

Need to know more about how your business is performing? Want to know the type of information your bank manager will be requesting? We offer a range of help for those who need a benchmark as to their level of knowledge to those who are complete novices:

• Finance for Non Financial Managers
• Understanding accounts
• Cashflow, forecasting and breakeven analysis
• Collateral, security and its value

Finding, employing & keeping great people

Having committed employees is the sure fire way to increase profits and productivity so attracting and retaining the right calibre of staff becomes crucial – make a mistake and it can be costly. Here are some practical ways in which we can help: 

• Techniques for attracting quality candidates
• Recruitment and selection support
• Assessment centre design
• Interview skills
• Induction and onboarding of new starters – content, priorities and documentation

"The learning that Geoff developed for my project was seen as 'best in class' by the audience and has set the standards for future projects. Geoff has worked for me on a number of occasions now and he consistently delivers learning solutions that exceed expectations"

Neil Spowage Senior Project Manager, Barclays